Shipping policy
Shipping Information
We know you're excited about your new look — we ship fast so you don't have to wait long! ✨
Processing Time Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a shipping confirmation email with tracking once your order ships.
Domestic Shipping (United States)
- Standard Shipping — Estimated delivery in 5–8 business days
- Express Shipping — Estimated delivery in 2–3 business days
Shipping rates are calculated at checkout based on your order and location.
International Shipping We ship to select international destinations via USPS and DHL Express. International delivery times vary by destination (typically 7–21 business days). Customers are responsible for any customs duties, taxes, or import fees charged by their country.
Order Tracking Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.
Lost or Stolen Packages Polly's Closet is not responsible for packages lost or stolen after confirmed delivery. If your tracking shows delivered but you haven't received your package, please contact your local carrier and email us at pollysclosetboutique@gmail.com — we'll do our best to help.
Questions? Reach us anytime at pollysclosetboutique@gmail.com — we typically respond within 1–2 business days.